Location: Onsite (Langhorne, PA)
Position: Customer Support Specialist
Type: Full-Time
Reports to: Head of E-Commerce

About Avigail Adam
Avigail Adam is a fast-growing, nature-inspired jewelry and accessories brand rooted in empowerment, artistry, and intention. Our pieces are designed to help people embrace their inner goddess and step into their most confident, compassionate selves. Exceptional customer care is at the heart of how we show up for our goddess community that we affectionately call our Queendom.

The Role
We’re looking for a Customer Support Specialist to be the frontline voice of Avigail Adam. This role is ideal for someone who is empathetic, detail-oriented, and calm under pressure, and who genuinely enjoys helping customers feel seen, supported, and cared for.

You’ll manage customer conversations across multiple channels, resolve issues thoughtfully, and help maintain a consistent, elevated brand experience.

What You’ll Do
Respond to customer inquiries via email, Etsy, Instagram, Facebook, and other platforms
Provide accurate, timely, and thoughtful responses regarding orders, shipping timelines, returns, exchanges, and product details
Troubleshoot and resolve customer issues while maintaining brand tone and professionalism
Escalate complex or sensitive issues appropriately
Maintain and improve response templates and macros
Log issues, trends, and feedback to help improve systems and processes
Collaborate with fulfillment, inventory, and e-commerce teams to resolve order-related questions
Uphold our brand voice in every interaction: warm, respectful, and empowering
Schedule 1-1 virtual consultations with customers to demo our products

You’re a Great Fit If You
Are highly empathetic and naturally customer-focused
Communicate clearly and kindly, even in difficult situations
Are detail-oriented and organized (you don’t miss small but important details)
Can juggle multiple conversations and priorities without feeling overwhelmed
Are comfortable following systems, templates, and SOPs
Have experience in customer support, retail, e-commerce, or hospitality
Are dependable, proactive, and excited to be part of a growing team

Nice to Have
Experience with Shopify, Etsy, or e-commerce platforms
Familiarity with helpdesk tools or inbox management systems
Experience supporting DTC, fashion, beauty, or lifestyle brands
Comfort handling high-volume inboxes during peak seasons

What We Offer
Competitive hourly pay based on experience
Paid time off
Employee discount on Avigail Adam products
A supportive, collaborative in-house team
Opportunity to grow alongside a fast-scaling brand

Sound like you?
We’d love to connect. Apply with your resume and a brief note about your experience and why customer care matters to you.