FAQ

Product

What are your pieces made out of?

Most of our products are made out of 14k gold, rose gold, or silver plated brass alloy.

How do I care for my jewelry?

Click here to learn best practices for maintaining the integrity of your Avigail Adam® pieces. 

ORDERING

How do I know my piece will fit?

Please feel free to contact us at care@avigailadam.com and we would be happy to work with you to ensure a perfect fit. Most of our pieces are flexible and adjustable, so one size fits all. 

Need separate gift boxes?
We’re happy to provide them! To keep waste low, we package items together by default. If you’re gifting to more than one person, please make sure to select the "individually packaged" option at checkout for the items you wish to have separate (while supplies last). For more packaging inquiries, please email us at care@avigailadam.com and we’ll do our best to accommodate your request.  Please note: We cannot guarantee separate packaging, as it depends on box availability and whether we are able to update your order before it is dispatched.

What is Checkout+?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for store credit or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

To start a return or claim, click here

What if something I ordered is damaged?

Each piece in our collection is handmade with love and care, and we want every goddess to feel radiant in her adornment. Because our designs are crafted by hand and made with delicate materials, we understand that on rare occasions, something may arrive or become damaged.

If your piece arrives damaged or breaks within 30 days of purchase, we are happy to offer a free repair or replacement of the exact same style and finish (pending availability).

To request a repair or replacement: click here.

Our team will review your request within 2–3 business days.

Once approved, we’ll provide a return label so our artisans can restore or replace your piece.

Please note:
• Refunds are not offered for damaged or broken items.
• We cannot replace or repair items that have been intentionally altered or damaged through misuse or wear beyond normal use.

How quickly will my order be sent to me?

**Due to the exceptionally high volume of orders, our small team is working diligently to fulfill all orders as quickly as possible.**

Please note the following timelines:

• For in-stock items: Processing times are currently delayed, and we ask for up to 30 business days for shipment. Under normal circumstances, we strive to fulfill in-stock orders within 5-10 business days.
• For made to order / preorder items: These take around 4-12 weeks to manufacture as they are custom-made with you in mind. Please note that we do not ship partial or incomplete orders.

Important Information About Priority Shipping:
Selecting priority shipping at checkout ensures that your order will be shipped via priority mail once it is fulfilled. It does not expedite the processing or fulfillment of your order.

Not all orders are eligible for priority shipping. If expedited shipping is purchased at checkout but is unavailable in your region, we will ship via USPS and refund the difference.

If you need a rush on your order, please contact us directly at care@avigailadam.com, and we will do our very best to accommodate your request.

How long do items marked made to order / preorder take?

What if my package is lost or stolen?

If you purchased Checkout+ package protection, your order is covered in the event of loss, theft, or damage while in transit**. Should you encounter any issues with your shipment, you can file a claim directly here.

If you did not opt for Checkout+ protection, please note that once your package leaves our studio, it is beyond our control, and we cannot assume responsibility for lost or stolen items. We strongly recommend providing a secure shipping address to ensure safe delivery.

Can I change the shipping address on my order?

We do our best to process and fulfill orders as quickly as possible, which means we’re often unable to make changes once an order has been placed.

If you notice an error in your shipping address, please contact our care team at care@avigailadam.com. While we cannot guarantee that changes can be made, we’ll do our best to accommodate requests if the order has not yet been fulfilled.

Once an order has been fulfilled and handed off to the carrier, we are unfortunately unable to make any changes. At that point, we recommend contacting the shipping provider directly to request a package intercept or reroute.

Exchanges / Returns

We do not accept returns. Please feel free to email us prior to ordering with any question you might have regarding an item in order to ensure you are happy with what you are planning to order. In case you are not happy with your item once received, we will be happy to exchange it for something else. Exchanges must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

We will accept exchanges as long as the piece is unworn and remains in its glorious original condition.  Please click here before shipping your exchange and we will be pleased to provide you with exchange instructions.

How long does it take to process an exchange?

Once we have received your package and verified the condition of the exchange, please allow us 10 business days to process your exchange. You will receive an email confirmation when your new piece has been shipped or your store credit is available to put towards something shiny and new!

INTERNATIONAL CUSTOMERS

Does Avigail Adam ship worldwide?

Of course! We are happy to ship your order to you, regardless of where you live.

How do I exchange an international order?

Please click here.

Exchanges must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

Taxes and Customs

All applicable customs duties, taxes, VAT, import fees, and brokerage charges are the responsibility of the recipient and will be collected by the destination country's customs authority or carrier prior to delivery.

If an international shipment is refused by the recipient due to unpaid customs duties, taxes, or import fees, the shipment will be considered abandoned and will not be eligible for a return.

For customers located in the European Union, any refund or store credit issued for a refused shipment will be reduced by any costs incurred by Avigail Adam as a result of the refusal, including but not limited to return shipping charges, customs fees, duties, taxes, brokerage fees, storage fees, and carrier administrative charges.

In some cases, these charges may equal or exceed the value of the merchandise. If the costs incurred by Avigail Adam exceed the value of the order, no refund or store credit will be issued.

Example:

• Order value: €100
• Return shipping and customs charges: €60

Store credit issued: €40

• Order value: €50
• Return shipping and customs charges: €60

Store credit issued: €0

WHOLESALE

Who can I contact about wholesale inquiries?

At this time, we are not offering wholesale opportunities.

INTERNS

Avigail Adam is always looking for great people to add to our goddess community. Click here to see available jobs.