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FAQ


ORDERING

How do I know my piece will fit?

Please feel free to contact us at info@avigailadam.com and we would be happy to work with you to ensure a perfect fit.

What if something I ordered arrived damaged?

Our apologies! Contact us directly at info@avigailadam.com and we will be happy to pay for your return shipping and return your item like brand new as soon as possible!

How quickly will my order be sent to me?

So long as we have your materials in stock, most pieces will ship out on the next business day after your order has been placed. However, given the handmade nature of Avigail Adam’s pieces, we ask that you allow a grace period of 5 business days for your order to be shipped.  If you need a rush on your order, please feel free to contact us directly at info@avigailadam.com and we will do our very best to ensure that you have your order when you need it.

Exchanges / Returnes:

We do not accept returns. Please feel free to email us prior to ordering with any question you might have regarding an item in order to make sure you are happy with what your ordering. In case you are not happy with your item once received, we will be happy to exchange it for something else. Exchanges must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

 

We will accept exchanges as long as the piece is unworn and remains in its glorious original condition.  Please contact info@avigailadam.com before shipping your exchange and we will be pleased to provide you with exchange instructions.

How long does it take to process an exchange?

Once we have received your package and verified the condition of the exchange, please allow us 10 business days to process your exchange. You will receive an email confirmation when your new piece has been shipped or your store credit is available to put towards something shiny and new!

 

INTERNATIONAL CUSTOMERS

Does Avigail Adam ship worldwide?

Of course! We are happy to ship your order to you, regardless of where you live.

How do I exchange an international order?

Please contact info@avigailadam.com and we will provide you with our shipping address to arrange your exchange.

Exchanges must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

 

Taxes and Customs

Please be aware! Avigail Adam does not cover the cost of customs, duties, or taxes. These taxes are your responsibility upon receiving your package.

WHOLESALE

Who can I contact about wholesale inquiries?

Please feel free to contact info@avigailadam.com for all wholesale inquiries.

 

INTERNS

Avigail Adam is always looking for great folks to add to our family.

If you are based in New Jersey or NY and are interested in interning for Avigail Adam, please send your resume to info@avigailadam.com and we will contact you as soon as possible.